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Featured PartnerTechnology / SoftwareprogramONE – Program, Care & Case Management Solution
My3Tech, Inc
www.my3tech.comMy3Tech, Inc. provides technology and consulting solutions for healthcare, Medicaid, and public-sector organizations, focusing on system modernization and digital transformation. The company serves states, rural providers, managed care organizations, and community programs with tools for improved access, care coordination, and compliance. My3Tech’s offerings help rural health stakeholders streamline operations, enhance patient engagement, and close service gaps in underserved communities.
Company Overview
My3Tech, Inc. is a trusted technology, consulting, and digital transformation partner supporting healthcare, Medicaid, Health and Human Services, and public-sector organizations. Since 2010, My3Tech has helped agencies and healthcare organizations modernize systems, streamline operations, improve service access, strengthen compliance, and deliver measurable outcomes through secure, scalable, and future-ready solutions.
RHTP Capabilities
Primary focus
Care Coordination & NavigationRemote Monitoring & Care-at-HomeProgram, Grant & Operations Support
Service areas
Behavioral Health & Substance UseCare Coordination & NavigationCommunity Health & EngagementPrimary Care & AccessTelehealth & Virtual CareRemote Monitoring & Care-at-HomeMobile Health & EMSHealth IT, EHR & InteroperabilityAI, Analytics & ReportingWorkforce Training & RecruitmentChronic Disease & Preventive CareCenter of Excellence & ImplementationProgram, Grant & Operations Support
RHTP priority alignment
Sustainable AccessWorkforce DevelopmentCommunity Health and PreventionTechnology ModernizationInnovative Care ModelsBehavioral HealthMaternal HealthCenter of ExcellenceChronic Disease PreventionData ModernizationChild HealthRural Infrastructure
Care settings
Primary Care ClinicPublic Health DepartmentEMS
Problems addressed
Limited access to primary careLimited access to specialistsLong travel distanceWorkforce shortageBehavioral health shortageChronic disease management gapCare coordination gapFragmented referralsPoor patient engagementLack of broadband / rural connectivityLack of EHR / interoperabilityLack of reporting capacityCommunity outreach gapOther
Use Cases
1Scenario
A rural health system implements remote care and monitoring capabilities to support patients with chronic and high-risk conditions between visits, enabling earlier intervention, improved care coordination, stronger patient and family engagement, and reduced readmission risk.
2Scenario
A state Medicaid agency or managed care organization uses an integrated program, care, and case management approach to coordinate rural care programs, assessments, care planning, provider assignments, service delivery, compliance reporting, and care gap tracking.
3Scenario
A rural provider network or Medicaid program improves provider and member engagement through digital access, prior authorization workflow modernization, secure communication, real-time alerts, document exchange, Medicaid resource navigation, and service coordination.
The Solution
Software PlatformSaaSTraining ProgramConsulting ServiceData / Analytics ServiceImplementation SupportOtherMobile Unit
How it works
programONE is an integrated program, care, and case management platform designed to help healthcare, Medicaid, Human Services, and community-based organizations coordinate services, manage beneficiary needs, and improve program outcomes through a unified digital environment.
Standard package includes
Beneficiary/member management
Program enrollment and administration
Intake and assessment management
Case and care management
Individualized care plans
Goals, tasks, interventions, and follow-up
Case manager and coordinator assignment
Referral management
Closed-loop referral tracking
Workflow and business-rule configuration
Alerts and notifications
Service documentation
Care-gap tracking
Questionnaire and assessment configuration
Program oversight dashboards
Reporting and analytics
Audit history
Optional add-ons
Custom integrations
Medicaid system integration
Electronic health record integration
Health Information Exchange integration
Data migration and conversion
Advanced analytics
Custom dashboards
AI-enabled workflow assistance
Mobile capabilities
Custom assessment and questionnaire development
Change management
End-user and administrator training
Managed application support
Rural relevance
Rural healthcare programs often operate across geographically dispersed providers, limited care-management resources, community organizations, and fragmented service networks. programONE provides a unified environment for coordinating member needs, care plans, referrals, services, and follow-up activities across these organizations.
Implementation
Timeline
3–6 months
Training
Yes
Ongoing Support
Yes
Grant Reporting
Yes
Site requirements
Administrative staffLocal partner coordinationData sharing agreementHIPAA BAAStaff timeInternet / broadbandPatient outreach supportIT supportOther
Detailed rollout plan
programONE is implemented through a structured approach that includes discovery, program and workflow assessment, requirements validation, configuration, integration planning, data migration, testing, training, deployment, stabilization, and ongoing support.
During implementation, My3Tech works with program, clinical, operational, and technical stakeholders to configure workflows, assessments, care plans, referral processes, roles, notifications, reporting, and business rules.
Reporting metrics supported
- Community engagement metrics
- Eligibility and exemption reporting
- Compliance monitoring
- Employer participation
- Training enrollment and completion
- Case management metrics
- Federal and state reporting requirements
- Program performance dashboards
Who It's For
Ideal customers
Rural HospitalFQHCCritical Access HospitalRural Health ClinicCommunity Health CenterBehavioral Health ProviderLocal Health DepartmentState AgencyTribal Health OrganizationSenior CenterCounty / Municipal GovernmentCorrectional Health ProgramEMS / Mobile Care ProgramHome Health AgencyNonprofit / CBOPayer / Medicaid PlanSchool-based Health CenterOther
Multi-site deployment
Statewide programs
Rural / frontier
Technical & Compliance
Involves PHI
Signs HIPAA BAA
Compliance documentation available
SOC 2ISO 27001Cybersecurity policyPrivacy policyHIPAA statement
EHR / system integrations
programONE is designed to integrate with Medicaid, eligibility, provider, Electronic Health Record, Health Information Exchange, referral, claims, care-management, community-service, analytics, identity-management, and other enterprise systems through standards-based APIs, FHIR, HL7, file-based interfaces, and other agreed integration methods. Specific integrations are scoped based on the customer's existing technology environment and are typically priced separately where custom interface development is required.
Credentials & Evidence
State agenciesMedicaid populationsMedicare populationsCMS programsOtherFQHCsCritical Access HospitalsRural Health Clinics
Expected outcomes / measurable benefits
- Improved care and case coordination
- Faster beneficiary intake and assessment
- Improved visibility into member needs
- Increased referral completion
- Improved closed-loop referral tracking
- Better identification of care gaps
- Reduced manual case-management activities
- Improved follow-up and accountability
- Standardized workflows across programs
- Improved program reporting
- Better coordination across healthcare and community partners
- Enhanced auditability
- Real-time program-performance visibility
- Improved continuity of care for rural populations
Published outcomes / metrics
Rather than claiming fixed results across every implementation, programONE is designed to support measurement of outcomes such as:
- Improved care and case coordination
- Increased referral completion
- Reduced manual case-management activities
- Faster intake and assessment
- Improved care-plan tracking
- Improved follow-up completion
- Better identification of care gaps
- Improved coordination between agencies, providers, and community partners
- Reduced duplicate data entry
- Improved reporting timeliness
- Improved program accountability
- Enhanced auditability
Rural health experience detail
programONE is designed to support healthcare and Human Services programs serving rural, frontier, and geographically dispersed populations.
The platform allows healthcare organizations, state agencies, case managers, care coordinators, providers, and community partners to coordinate services through a common environment, helping reduce fragmentation across programs and locations.
For rural programs, programONE can support:
- Centralized and distributed care-management teams
- Remote coordination across multiple service locations
- Member assessments
- Care planning
- Referral management
References available upon request